Terms & Conditions
Making & Dispatch Times
Unless otherwise stated, all items in the online shop will be dispatched within 2 working days.
Items marked as "sold out" can be made to order and will take 2 weeks to make once full payment has been received. Please get in touch via the contact form.
Certain rings are "made to size" and these will take 5 working days to make once payment has been received AND an accurate ring size has been provided.
UK Shipping
UK orders up to the value of £50 will be posted via Royal Mail 1st class. Everything else will be posted via Royal Mail Special Delivery (tracked & signed for).
Any alternative postage requests must be arranged by the customer, at the customers own risk & expense, and agreed in advance.
Once orders are dispatched, delivery time is entirely dependent on the postal service.
Orders not delivered within 20 working days are considered lost and will be refunded in full via the original method of payment.
International Shipping
All non-UK orders are posted via Royal Mail International Tracked and Signed For.
Any alternative postage requests must be arranged by the customer, at the customers own risk & expense, and agreed in advance.
Once orders are dispatched, delivery time is entirely dependent on the postal service(s).
The customer is responsible for any import/customs charges imposed by their countries customs authority.
International customers must allow 12 weeks for delivery after which time a full refund may be given (at our discretion) via the original method of payment. However please be aware that some countries have very strict customs procedures and may require up to 4 months for delivery.
Local Collection
Payment and order collection are possible in person at the Stroud shop.
Both cash and card payments are accepted. Cheques are not accepted.
Cancellations
Online orders can be cancelled for a full refund if we are informed within 24 hours.
Commissions
Bespoke orders/commissions may take up to 12 weeks to make, dependent on design complexity, availability of components, and the time of year.
Bespoke orders up to the value of £100 require full payment up front.
Orders over £100 require a non-refundable 50% deposit up front. Payment of the balance is required upon completion and before dispatch.
Any design changes requested by the customer after payment of the deposit, may incur extra time and cost.
We aim to keep the customer fully updated throughout, with in-progress photos and completion time estimates.
Gift Vouchers
Exchanges & Returns
Unused items (with the exceptions below) can be exchanged or returned if we are contacted within 14 calendar days and returned within 30 calendar days.
The following items cannot be exchanged or returned, unless they arrive damaged or defective:
Unless otherwise stated, all items in the online shop will be dispatched within 2 working days.
Items marked as "sold out" can be made to order and will take 2 weeks to make once full payment has been received. Please get in touch via the contact form.
Certain rings are "made to size" and these will take 5 working days to make once payment has been received AND an accurate ring size has been provided.
UK Shipping
UK orders up to the value of £50 will be posted via Royal Mail 1st class. Everything else will be posted via Royal Mail Special Delivery (tracked & signed for).
Any alternative postage requests must be arranged by the customer, at the customers own risk & expense, and agreed in advance.
Once orders are dispatched, delivery time is entirely dependent on the postal service.
Orders not delivered within 20 working days are considered lost and will be refunded in full via the original method of payment.
International Shipping
All non-UK orders are posted via Royal Mail International Tracked and Signed For.
Any alternative postage requests must be arranged by the customer, at the customers own risk & expense, and agreed in advance.
Once orders are dispatched, delivery time is entirely dependent on the postal service(s).
The customer is responsible for any import/customs charges imposed by their countries customs authority.
International customers must allow 12 weeks for delivery after which time a full refund may be given (at our discretion) via the original method of payment. However please be aware that some countries have very strict customs procedures and may require up to 4 months for delivery.
Local Collection
Payment and order collection are possible in person at the Stroud shop.
Both cash and card payments are accepted. Cheques are not accepted.
Cancellations
Online orders can be cancelled for a full refund if we are informed within 24 hours.
Commissions
Bespoke orders/commissions may take up to 12 weeks to make, dependent on design complexity, availability of components, and the time of year.
Bespoke orders up to the value of £100 require full payment up front.
Orders over £100 require a non-refundable 50% deposit up front. Payment of the balance is required upon completion and before dispatch.
Any design changes requested by the customer after payment of the deposit, may incur extra time and cost.
We aim to keep the customer fully updated throughout, with in-progress photos and completion time estimates.
Gift Vouchers
Exchanges & Returns
Unused items (with the exceptions below) can be exchanged or returned if we are contacted within 14 calendar days and returned within 30 calendar days.
The following items cannot be exchanged or returned, unless they arrive damaged or defective:
- Bespoke, custom or personalised items (including rings made to a specified size)
- Intimate items (for hygiene reasons) such as stud and hoop earrings
- Items on sale
- Used goods
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Hallmarking
I am registered with the London Assay Office, at Goldsmiths' Hall (which is the origin of the term Hallmark). I hallmark all solid gold pieces, even if they are under the weight that legally requires it (1g). Silver pieces are hallmarked if legally required (7.78g and over). I do not stamp any pieces with "925" (although some bought-in findings, like clasps, may carry this mark). It is NOT a legally recognised mark and is regularly abused. 
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