Terms & Conditions
Making & Dispatch Times
Unless otherwise stated, all items in the online shop will be dispatched within 2 working days.
Items marked as "sold out" can be made to order. Please get in touch via the contact form.
Shipping
Following recent changes in international import/export legislation, we only ship to Great Britain (i.e. England, Wales & Scotland).
Orders up to the value of £50 will be posted via Royal Mail 1st class. Everything else will be posted via Royal Mail Special Delivery (tracked & signed for).
Once orders are dispatched, delivery time is entirely dependent on the postal service.
Local Collection
Payment and order collection are possible in person at the Stroud shop.
Both cash and card payments are accepted
Cancellations
Online orders can be cancelled for a full refund if we are informed within 24 hours.
Commissions
Bespoke orders/commissions may take several months to make, dependent on design complexity, availability of components, and the time of year.
Bespoke orders require a non-refundable 50% deposit up front. Payment of the balance is required upon completion and before dispatch.
Any design changes requested by the customer after payment of the deposit, may incur extra time and cost.
We aim to keep the customer fully updated throughout, with in-progress photos and completion time estimates.
Exchanges & Returns
Unused items (with the exceptions below) can be exchanged or returned if we are contacted within 14 calendar days and returned within 30 calendar days.
The following items cannot be exchanged or returned, unless they arrive damaged or defective:
Unless otherwise stated, all items in the online shop will be dispatched within 2 working days.
Items marked as "sold out" can be made to order. Please get in touch via the contact form.
Shipping
Following recent changes in international import/export legislation, we only ship to Great Britain (i.e. England, Wales & Scotland).
Orders up to the value of £50 will be posted via Royal Mail 1st class. Everything else will be posted via Royal Mail Special Delivery (tracked & signed for).
Once orders are dispatched, delivery time is entirely dependent on the postal service.
Local Collection
Payment and order collection are possible in person at the Stroud shop.
Both cash and card payments are accepted
Cancellations
Online orders can be cancelled for a full refund if we are informed within 24 hours.
Commissions
Bespoke orders/commissions may take several months to make, dependent on design complexity, availability of components, and the time of year.
Bespoke orders require a non-refundable 50% deposit up front. Payment of the balance is required upon completion and before dispatch.
Any design changes requested by the customer after payment of the deposit, may incur extra time and cost.
We aim to keep the customer fully updated throughout, with in-progress photos and completion time estimates.
Exchanges & Returns
Unused items (with the exceptions below) can be exchanged or returned if we are contacted within 14 calendar days and returned within 30 calendar days.
The following items cannot be exchanged or returned, unless they arrive damaged or defective:
- Bespoke, custom or personalised items (including rings made to a specified size)
- Intimate items (for hygiene reasons) such as stud and hoop earrings
- Items on sale
- Used goods
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Hallmarking
I am registered with the London Assay Office, at Goldsmiths' Hall (which is the origin of the term Hallmark). I hallmark all solid gold pieces, even if they are under the weight that legally requires it (1g). Silver pieces are hallmarked if legally required (7.78g and over). I do not stamp any pieces with "925" (although some bought-in findings, like clasps, may carry this mark). It is NOT a legally recognised mark and is regularly abused. 
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